pnxbet Privacy Policy

pnxbet ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the pnxbet platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements.

This Privacy Policy applies to all personal data collected through the pnxbet website, mobile browser interface, and any related services, communications, or interactions between you and pnxbet. By accessing or using the pnxbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

pnxbet acts as the Personal Information Controller in respect of the personal data it collects from players and users. Where pnxbet engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors and are bound by data processing agreements consistent with this Policy.

pnxbet collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)
• Username and password (stored in encrypted form)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash account reference (masked)
• PayMaya / Maya account reference (masked)
• Bank account details for transfer purposes (masked, for verification only)
• Debit card details (masked, last four digits only)
• Transaction history, deposit and withdrawal records

2.4 Gaming & Behavioral Data

• Game history, wager amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 6)
• Log data including access times, pages viewed, and error reports

2.6 Communications Data

• Records of correspondence with pnxbet customer support
• Survey responses and feedback submissions
• Marketing preference settings

pnxbet uses the personal data it collects for the following specific, legitimate purposes:

pnxbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

pnxbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and pnxbet — specifically, to provide you with access to the platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for pnxbet's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, pnxbet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pnxbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Regulatory Authorities: pnxbet is required to share certain player data with PAGCOR and other Philippine government agencies as part of its licensing obligations, including for anti-money laundering (AML) and counter-terrorism financing (CTF) compliance.
• Payment Processors: To facilitate deposits and withdrawals, pnxbet shares necessary financial data with authorized payment service providers (e.g., GCash, Maya, partner banks). These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: pnxbet may engage third-party KYC and identity verification services to assist with age and identity checks. These providers process data solely on pnxbet's instructions.
• Technology and Platform Providers: pnxbet works with game software providers, hosting services, and analytics platforms. These parties act as data processors and are contractually bound to process data only as directed by pnxbet.
• Law Enforcement: pnxbet may disclose personal data to law enforcement agencies, courts, or other government bodies where required by law, court order, or to protect the rights, property, or safety of pnxbet, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

pnxbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Help pnxbet understand how players use the platform — which pages are visited most, where errors occur, and how navigation flows. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These cookies track interactions with pnxbet promotional materials.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pnxbet platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

pnxbet retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with pnxbet's data disposal procedures.

pnxbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the pnxbet platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Passwords are stored using strong one-way hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized pnxbet personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Infrastructure Security: pnxbet's servers and databases are hosted in secure, access-controlled environments with regular security patching and vulnerability assessments.
• Fraud Detection: Automated systems monitor for suspicious activity, unauthorized access attempts, and unusual transaction patterns in real time.
• Staff Training: All pnxbet personnel who handle personal data receive regular training on data protection obligations and security best practices.

While pnxbet takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, pnxbet will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012 and its Implementing Rules.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pnxbet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

pnxbet will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

pnxbet does not knowingly collect personal data from individuals under the age of twenty-one (21). The platform is strictly intended for adults who meet the minimum age requirement for gambling in the Philippines.

During registration, pnxbet requires all applicants to confirm that they are at least 21 years of age and conducts age verification checks as part of the KYC process. If pnxbet discovers that personal data has been collected from a person under 21 years of age, that data will be immediately deleted and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered on pnxbet, please contact us immediately using the details in Section 13 so that we can take appropriate action without delay.

pnxbet primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including game software providers and cloud infrastructure partners — may be located outside the Philippines.

Where personal data is transferred outside the Philippines, pnxbet ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that require the recipient to protect personal data to a standard equivalent to that required under Philippine law.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Obtaining your explicit consent where required for specific international transfers.

By using the pnxbet platform, you acknowledge and consent to the transfer of your personal data to third-party processors outside the Philippines where necessary for the provision of services, subject to the safeguards described above.

pnxbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available on this page, with the effective date updated accordingly.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — pnxbet will notify registered players via the email address associated with their account at least fourteen (14) days before the changes take effect.

Your continued use of the pnxbet platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pnxbet, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that pnxbet has not handled your personal data in accordance with the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.